Returns Policy - Hong Seng Cold Storage

Returns Policy

1. Product pictures provided on this site are provided to help recognise products. Due to packaging redesign and improvements these may not reflect exactly on the pack you receive. We take all reasonable care to ensure that all descriptions, details and prices of products appearing on the Website are correct at the time when the information was inputted onto the system, the information appearing on this Website at any time may not reflect the exact position at the moment you place an order.

2. Hong Seng Importer & Exporter Sdn. Bhd. shall use its best efforts to ensure that orders are correctly fulfilled. Should there be any discrepancy, please notify us either by e-mail at or call Hong Seng Importer & Exporter Sdn. Bhd. at 016-8335110 by the next working day. Returns/Refunds can be arranged under the following circumstances:

a. if any Product which was not included in the Customer's order is delivered to the Customer, Hong Seng Importer & Exporter Sdn. Bhd. shall collect the Product from the Customer.

b. if the Customer has been charged for a Product which has not been delivered, Hong Seng Importer & Exporter Sdn. Bhd. shall refund the Customer the value of the Product as originally charged to the Customer.

c. If a Customer is charged more than the value of a Product, Hong Seng Importer & Exporter Sdn. Bhd. shall refund to the Customer the difference.

3. All refunds will be made via the same mode of payment on which the original purchase was made within 5 working days.

4. All replacements of Products shall be effected in the shortest time possible.

5. Cancel Order, once your order has been confirmed, the order cannot be cancel or refund. Please call our Customer Service 016-8335110 immediately if you would like to exchange your product.